FAQs
1. Product & Materials
Q: What is Harris Tweed?
A: Harris Tweed is a handwoven fabric made in the Outer Hebrides of Scotland. It is protected by law, ensuring authenticity, quality, and heritage.
Q: Are your products made in Scotland?
A: Our Harris Tweed fabric is made in Scotland. Our products are then crafted by our trusted manufacturing partners in India to ensure the highest quality finish.
Q: Is every product unique?
A: Yes. Due to the nature of Harris Tweed, patterns may vary slightly, making each item unique.
Q: What materials do you use besides tweed?
A: We combine Harris Tweed with high-quality PU to ensure durability and a refined finish.
2. Gifting & Customers
Q: Are your products suitable as gifts?
A: Absolutely – our products are popular gifts, especially for those looking for a genuine Scottish item.
Q: Can I include a message?
A: Yes, you can add a gift note in 'add order note' when you select your cart
3. Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How long does delivery take?
- UK: 2–4 working days
- Europe: 3–7 working days
- USA & Rest of World: 5–10 working days
Q: Will I need to pay customs or duties?
A: Orders shipped outside the UK may be subject to local customs charges. These are the responsibility of the customer.
4. Returns & Exchanges
Q: What is your returns policy?
A: We accept returns within 30 days of purchase, provided the item is unused and in its original condition.
Q: How do I return an item?
A: Please contact us with your order number and we’ll guide you through the process.
Q: Do you offer exchanges?
A: Yes, we’re happy to exchange items where stock is available.
5. Wholesale
Q: Do you offer wholesale?
A: Yes, we work with retailers worldwide.
Q: How do I become a stockist?
A: Please contact us or apply via our wholesale section.
Q: Do you have minimum order quantities?
A: Yes, minimum order values apply. Please contact us for details.
6. Payments & Orders
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure online payments.
Q: Can I change or cancel my order?
A: If your order hasn’t been dispatched, we’ll do our best to help – please contact us as soon as possible.